Mumelle products are manufactured to high quality standards and are covered by a 12-month limited warranty from the date of purchase against manufacturing defects under normal household use.
Valid proof of purchase is required for all warranty claims.
This warranty provides for the repair or replacement of eligible products only. Refunds are not available for approved warranty claims.
What is Covered
The warranty covers manufacturing defects in materials or workmanship that occur during normal household use.
Depending on the assessment, Mumelle will, at its discretion:
- Repair the product; or
- Replace the defective product or component with the same or an equivalent product.
Product-Specific Warranty Coverage
Wearable Breast Pumps (P2 & P5)
- Pump motor only.
Formula Makers (FM001 & FM002S)
- Internal electrical and electronic components, excluding consumable parts.
Portable Water & Milk Warmer (PW002D)
- Battery bank and heating element only.
What is Not Covered
Consumable or Wear Parts
- Breast shields
- Silicone diaphragms
- Duckbill valves
- Collection cups and bottles
- Tubing (where applicable)
- Powder containers
- Mixing components
- Water tanks
- Trays
- Accessories
- Charging cables
- Other consumable or replaceable parts subject to normal wear and tear
Damage Caused By
- Incorrect use, misuse or failure to follow the user manual.
- Accidental damage, including dropping, impact or liquid damage.
- Unauthorised repairs, modifications or alterations.
- Power surges, unstable electrical supply or environmental damage.
- Commercial or non-household use.
- Normal wear and tear.
- Failure to provide valid proof of purchase.
Warranty Claims
If you believe your product is faulty:
- Contact Mumelle Customer Support on WhatsApp at +27 63 892 5080 with your proof of purchase and a description of the fault.
- Our team may request photographs or videos to assist with the initial assessment.
- Where required, the product must be returned for inspection.
- If the warranty claim is approved, Mumelle will repair or replace the product at no cost to the customer.
Products found not to have a manufacturing defect, or that fall outside the warranty terms, may be returned to the customer or repaired at the customer’s cost, subject to quotation and approval.
For returns and refunds on eligible unused products, please see our Returns, Refunds & Exchanges Policy.
