FAQ

The Mumelle GlowSync Wearable Breast Pump P2 is a compact, wearable, hands-free breast pump designed for discreet and efficient pumping. It features smart suction modes, app connectivity, and a built-in night light for convenient day and night pumping.

The Mumelle GlowSync Wearable Breast Pump P2 has 4 pumping modes:

• Stimulation Mode
• Expression Mode
• Massage Mode
• Automatic Mode

These modes help mimic a baby’s natural feeding rhythm.

The Mumelle GlowSync Wearable Breast Pump P2 offers 9 adjustable suction levels in each mode, allowing you to choose the most comfortable setting.

Yes. One standout feature of the Mumelle GlowSync Wearable Breast Pump P2 is its built-in adjustable night light with 3 brightness levels, making night pumping easier without needing bright room lighting.

Yes. The pump has a memory function and remembers your previously used mode and suction level.

Yes. The Mumelle GlowSync Wearable Breast Pump P2 supports Bluetooth connection via the Pump Nest app, allowing remote control and session monitoring.

No. For safety, the Mumelle GlowSync Wearable Breast Pump P2 cannot operate while charging.

The Mumelle WarmFlow Wearable Breast Pump P5 is an advanced wearable breast pump with integrated heating technology designed to provide soothing warmth while pumping.

The key differentiator of the Mumelle WarmFlow Wearable Breast Pump P5 is its built-in WarmFlow heating function, which gently warms the flange area to support comfort and relaxation during pumping.

Yes. The Mumelle WarmFlow Wearable Breast Pump P5 includes a WarmFlow heating feature with 2 heat levels:

• Level 1: Approx. 38°C gentle warmth
• Level 2: Approx. 42°C enhanced warmth

Gentle warmth may help:

• Improve comfort
• Encourage let-down
• Reduce feelings of fullness
• Support a more relaxing pumping session

The Mumelle WarmFlow Wearable Breast Pump P5 includes 4 modes:

• Stimulation Mode
• Expression Mode
• Massage Mode
• Automatic Mode

The Mumelle WarmFlow Wearable Breast Pump P5 offers 12 suction levels per mode, providing more fine-tuning for comfort and performance.

The Mumelle WarmFlow Wearable Breast Pump P5 offers hospital-grade suction power of up to 300 mmHg. This is stronger than many standard wearable breast pumps, which typically offer suction power between 260–280 mmHg.

Higher suction capability can help support:

• Efficient milk expression
• Better breast emptying
• Stronger stimulation for let-down
• Improved pumping performance for some mothers

For comfort, we always recommend starting at a lower suction level and increasing gradually to your preferred setting.

Yes. The pump automatically shuts off after 20 minutes of operation.

No. For safety, the WarmFlow heating function automatically switches off after 10 minutes.

Yes. The Mumelle WarmFlow Wearable Breast Pump P5 supports Bluetooth connection through the Pump Nest app for smart control and monitoring.

No. The pump cannot operate while charging.

The Mumelle Detachable & Portable Water and Milk Warmer PW002D is a rechargeable portable bottle warmer designed to heat and maintain water or milk at the ideal feeding temperature wherever you go. It is perfect for travel, night feeds, car trips, and on-the-go parenting.

The Mumelle PW002D can be used for:

• Warming water for formula preparation
• Warming milk
• Keeping water at a constant temperature
• Boiling water when needed

This makes it a convenient all-in-one feeding companion for parents.

The Mumelle PW002D offers multiple temperature settings:

• 37°C
• 40°C
• 45°C
• 50°C
• 55°C
• 100°C (boiling)

We recommend using water between 40°C and 50°C when preparing formula milk. This temperature range is ideal for dissolving formula while remaining suitable for feeding after testing.

Yes. The Mumelle Detachable & Portable Water and Milk Warmer PW002D can heat water up to 100°C, allowing you to boil water when needed.

Approximate warming times from 20°C:

• 200ml to 37°C: ~5 minutes
• 200ml to 55°C: ~8 minutes
• 500ml to 37°C: ~11.5 minutes
• 500ml to 55°C: ~20 minutes

Yes. Once the selected temperature is reached, the device automatically switches to keep-warm mode to maintain the temperature.

When 500ml of water starts at 20°C:

• At 37°C setting, heat can be maintained for up to 18 hours
• At 55°C setting, temperature can remain above 40°C for around 4 hours

No. The heating function cannot be used while charging.

Approximate charging times:

• 5V/2A: ~6 hours
• 5V/3A: ~4 hours
• 9V/3A: ~3.5 hours
• Fast charging adapters: ~1.5–2.5 hours

Yes. Safety features include:

• Intelligent temperature control
• Dry-burn protection
• Automatic keep-warm mode
• Battery protection systems

Dry-burn protection automatically stops heating if no liquid is detected inside the bottle, helping prevent overheating and damage.

Possible reasons:

• Battery is empty — charge the device fully
• Base is not properly attached

Ensure all parts are connected correctly before trying again.

The “–” error means the bottle body is not installed correctly. Reattach the bottle properly to resume operation.

The “E1” error indicates a sensor failure. Please contact Mumelle customer support for assistance.

To clean:

• Switch off the device
• Detach the base
• Wipe the bottle and base with a soft cloth
• Clean the copper connectors carefully

Do not immerse in water, put in dishwasher, or pour water directly over the control panel.

Avoid heating:

• Carbonated drinks
• Dry ice
• Acidic drinks
• Dairy products stored for long periods

The product is primarily designed for water and milk warming for feeding purposes.

The Mumelle Portable Milk Cooler PMC001 is a premium portable breast milk cooling solution designed to help mothers safely store and transport expressed breast milk while travelling, working, commuting, or spending time away from home. Designed for modern motherhood, it keeps breast milk cool for extended periods without requiring electricity.

The Mumelle Portable Milk Cooler PMC001 uses 2 Integrated Cooling & Storage Bottles to maintain a cool internal temperature. These specially designed bottles serve two important functions:

• They are frozen before use to provide the cooling effect
• They are also used to directly store expressed breast milk

This innovative design eliminates the need for separate ice packs and helps ensure more even cooling around the milk.

Unlike traditional milk coolers that use separate ice packs, the Mumelle Portable Milk Cooler PMC001 features Integrated Cooling & Storage Bottles that both cool and store breast milk. Benefits include:

• Compact and travel-friendly design
• No loose ice packs required
• More even cooling performance
• Easy milk storage and transport
• Less mess and fewer components

The Mumelle Portable Milk Cooler PMC001 can keep breast milk cool for up to 24+ hours, depending on:

• Ambient temperature
• How often the cooler is opened
• Whether the Integrated Cooling & Storage Bottles were fully frozen before use

For best performance, keep the lid closed as much as possible.

No. The Mumelle Portable Milk Cooler PMC001 does not require electricity during use. This makes it perfect for travel, road trips, office use, flights, outdoor activities, and loadshedding situations.

The Mumelle Portable Milk Cooler PMC001 includes 2 Integrated Cooling & Storage Bottles. These bottles are frozen before use and then used to store expressed breast milk safely.

The Mumelle Portable Milk Cooler PMC001 includes:

• Outer bottle capacity: 1.5L
• 2 Integrated Cooling & Storage Bottles: 200ml each (approximately 6oz each)

This gives a total milk storage capacity of approximately 400ml (12oz).

Yes. The Mumelle Portable Milk Cooler PMC001 is ideal for working moms who need to pump away from home and safely store breast milk until they return. It is especially useful for:

• Office pumping
• Commuting
• Meetings
• Daycare pickups
• Business travel

Yes. The cooler is designed to maintain safe milk storage temperatures. Always ensure the Integrated Cooling & Storage Bottles are properly frozen before use and that the cooler lid remains closed to maintain optimal cooling performance.

A Mumelle Formula Maker is an automatic baby formula preparation machine that measures, mixes and dispenses warm formula milk in seconds. Instead of manually measuring powder, heating water and mixing bottles, the machine automatically prepares a consistent bottle using your selected temperature, bottle size and formula concentration. Both the Mumelle Instant Formula Maker FM001 and the Mumelle SmartPro WiFi Formula Maker FM002S are designed to make bottle preparation faster, simpler and more accurate.

The Mumelle Formula Maker stores formula powder and water. When you press Start, the machine:

• Heats the water to your selected temperature
• Measures the correct amount of water
• Dispenses the correct amount of formula powder
• Mixes both together
• Dispenses a ready-to-feed bottle

The entire process takes only a few seconds once the water has reached the selected temperature.

Once the machine has heated the water to the selected temperature, a bottle is prepared in approximately 3–8 seconds.

Yes. Both formula makers include multiple safety features including:

• Water level monitoring
• Component detection sensors
• Bottle detection
• Heating protection
• Temperature monitoring
• Automatic error detection

The machines will alert you if a component has not been installed correctly before preparing a bottle.

Yes. Both Mumelle Formula Makers accommodate most baby bottles. The adjustable bottle tray can be positioned to suit different bottle heights and widths.

Yes. Both the Mumelle Instant Formula Maker FM001 and the Mumelle SmartPro WiFi Formula Maker FM002S can dispense warm water without formula. This is useful for preparing cereal, mixing medicine, or cleaning bottles.

A Mumelle Formula Maker helps parents:

• Prepare bottles consistently
• Save time, especially during night feeds
• Reduce measuring errors
• Eliminate guesswork
• Prepare bottles with the correct temperature
• Enjoy a more convenient feeding routine

It is especially valuable during newborn feeding when bottles may be prepared multiple times throughout the day and night.

The Mumelle Instant Formula Maker FM001 is an automatic baby formula preparation machine that measures, mixes and dispenses warm formula milk at the touch of a button. Designed for parents who value convenience and simplicity, it eliminates the need to manually measure formula scoops, warm water and mix bottles.

The FM001 is ideal for:

• First-time parents
• Families preparing multiple bottles each day
• Parents looking for a fast and reliable feeding solution
• Grandparents and caregivers
• Parents wanting premium functionality without smart connectivity

No. The Mumelle Instant Formula Maker FM001 operates entirely from its built-in control panel. No internet connection or mobile app is required.

No. The FM001 is operated directly from the touch control panel on the machine. If you are looking for smartphone control, remote operation and automatic formula scanning, consider the Mumelle SmartPro WiFi Formula Maker FM002S.

Yes. The FM001 supports NAN infant formulas when the correct concentration setting is selected using the Mumelle Formula Compatibility database.

Yes. The FM001 is compatible with many leading infant formula brands available in South Africa. Simply visit the Mumelle Formula Compatibility page, search for your formula and enter the recommended concentration setting before preparing your bottle.

The FM001 focuses on simple, reliable bottle preparation with touch controls — no Wi-Fi or app required. The FM002S adds smart connectivity including Wi-Fi, Bluetooth, smartphone control, barcode scanning, and baby tracking features. Both prepare bottles to the same high standard.

Visit the Formula Compatibility section on the Mumelle website. Search by formula brand, product, stage or barcode. The recommended concentration setting will be displayed instantly.

The Mumelle SmartPro WiFi Formula Maker FM002S is Mumelle’s premium automatic formula maker that prepares warm baby bottles in seconds while offering smart Wi-Fi and Bluetooth connectivity. It automatically measures water, dispenses the correct amount of formula, mixes the bottle, and allows you to control the machine from your smartphone using the Formula Milk Maker App.

The FM002S includes all the features of the FM001, plus:

• Wi-Fi connectivity
• Bluetooth connectivity
• Smartphone app control
• Formula barcode scanning
• Automatic concentration setting
• Baby feeding records
• Baby growth tracking
• Multiple user sharing
• Remote bottle preparation

Yes. The FM002S connects to your smartphone using both Wi-Fi and Bluetooth through the Formula Milk Maker App, allowing you to control your formula maker remotely.

The Formula Milk Maker App supports:

• Android 8.0 and later
• iOS 12 and later

The app allows you to:

• Prepare bottles remotely
• Scan formula barcodes
• Automatically apply the correct concentration setting
• Create baby profiles
• Track feeding history
• Record your baby’s growth
• Manage multiple devices
• Share your formula maker with family members or caregivers

Yes. Once your FM002S has been connected to your home Wi-Fi, you can start bottle preparation through the Formula Milk Maker App. For safety, always ensure a clean bottle is correctly positioned and there is enough water in the tank.

The FM002S is perfect for:

• First-time parents
• Tech-savvy parents
• Busy families
• Parents who prepare multiple bottles every day
• Families with caregivers sharing feeding responsibilities
• Parents who want maximum convenience and smart features

No. Both Formula Makers prepare bottles using the same Mumelle principles of accurate water dispensing, formula measurement and mixing. The FM002S simply adds smart technology and connected features for parents who want an even more convenient feeding experience.

Both Formula Makers offer automatic bottle preparation, formula dispensing, adjustable bottle sizes, adjustable temperatures, and compatibility with major South African infant formula brands.

The key difference is that the FM002S adds smart connectivity and app-based features.

Feature	FM001	FM002S
Automatic bottle preparation	✓	✓
Adjustable bottle size	✓	✓
Adjustable temperature	✓	✓
Wi-Fi connectivity	✗	✓
Smartphone control	✗	✓
Remote bottle preparation	✗	✓
Barcode formula scanning	Website	App
Baby growth tracking	✗	✓
Feeding history	✗	✓
Multiple user sharing	✗	✓

Choose the Mumelle Instant Formula Maker FM001 if you:

• Prefer simple button-operated controls
• Don’t need Wi-Fi or smartphone connectivity
• Want excellent value for money
• Want fast bottle preparation without extra technology
• Are buying your first Formula Maker
• Want a reliable everyday feeding solution

The FM001 focuses on simplicity, speed and reliability.

Choose the Mumelle SmartPro WiFi Formula Maker FM002S if you:

• Love smart technology
• Want to prepare bottles using your phone
• Prefer automatic formula barcode scanning
• Want the machine to automatically apply formula settings
• Like tracking your baby’s feeds and growth
• Share feeding responsibilities with another parent or caregiver
• Want Mumelle’s most advanced Formula Maker

No. Both Formula Makers prepare bottles using the same Mumelle principles of accurate water dispensing, formula measurement and mixing. The FM002S simply adds smart technology for parents who want a more connected feeding experience.

Yes. Both the Mumelle Instant Formula Maker FM001 and the Mumelle SmartPro WiFi Formula Maker FM002S are designed to work with most major infant formula brands available in South Africa. Every formula brand has its own recommended powder-to-water ratio, which is why selecting the correct concentration setting is important for accurate bottle preparation.

Mumelle Formula Makers are compatible with many popular formula brands in South Africa, including:

• NAN
• S-26
• Similac
• Aptamil
• Lactogen
• Infacare
• Novalac
• Nido (where applicable)
• Kendamil
• Other supported infant formula brands

The list of compatible formulas continues to grow as new products become available.

Every infant formula has its own mixing requirements. Always use the recommended concentration setting for your specific formula brand, product, and stage (Stage 1, Stage 2, Stage 3, etc.). Using the correct setting helps ensure your bottle is prepared according to the manufacturer’s recommended mixing ratio.

For the FM002S: Open the Formula Milk Maker App, scan the barcode on your formula tin, and the correct concentration setting is sent directly to your machine.

For the FM001: Visit the Formula Compatibility page on the Mumelle website and search by formula brand, product, stage or barcode. The recommended concentration setting will be displayed instantly.

Yes. Simply scan the barcode using the Formula Milk Maker App (FM002S) or the Formula Compatibility page on the Mumelle website (FM001). The system will identify the formula and provide the recommended concentration setting.

We are continuously expanding our formula compatibility database. If your baby’s formula is not yet listed, please contact Mumelle customer support and we will work to add it as quickly as possible.

Before preparing your first bottle:

• Wash the powder container, water tank and funnel with clean water
• Allow all components to dry completely
• Assemble the machine according to the user manual
• Fill the water tank with boiled water cooled below 40°C or purified drinking water
• Fill the powder container with your baby’s formula
• Select the correct concentration setting
• Prepare your first bottle

Always ensure every component is fitted correctly before use.

Preparing a bottle is simple:

• Ensure the machine has water and formula
• Place a sterilised bottle on the adjustable tray
• Select the bottle size
• Select the feeding temperature
• Confirm the correct concentration setting
• Press Start

The Formula Maker will automatically heat, measure, mix and dispense your baby’s bottle.

No. One of the biggest advantages of a Mumelle Formula Maker is that you no longer need to manually count or level scoops for every bottle. Once the correct concentration has been selected, the machine measures the formula powder automatically.

Yes. You can prepare multiple bottles as needed. Always ensure there is enough water in the tank, sufficient formula in the powder container, and that the machine has completed the previous cycle before starting another.

Yes. If necessary, press the Start button again to stop the dispensing process.

Use only boiled water that has cooled below 40°C, or purified drinking water. Never pour boiling or very hot water directly into the water tank, as this may damage the appliance.

The Formula Maker is designed to heat water to your selected feeding temperature. Adding water above 40°C may interfere with the machine’s temperature control and could damage internal components.

Yes. Even though the Formula Maker heats water to your selected temperature, always test a few drops on the inside of your wrist to ensure the milk is at a comfortable feeding temperature before giving it to your baby.

Yes. Many parents leave the machine switched on throughout the day so warm water is always available. If you will not be using the machine for an extended period, switch it off and unplug it.

Yes. Both Mumelle Formula Makers have a water dispensing function, allowing you to dispense warm water without adding formula. This is useful for preparing cereal, mixing medicine, or cleaning bottles.

Regular cleaning helps to:

• Maintain accurate formula dispensing
• Prevent formula residue from building up
• Ensure hygienic bottle preparation
• Extend the life of your Formula Maker
• Keep every bottle tasting fresh

The following removable parts should be cleaned regularly:

• Powder container
• Powder nozzle
• Funnel
• Water tank
• Adjustable bottle tray

Yes. Before preparing your baby’s first bottle:

• Wash the powder container
• Wash the water tank
• Wash the funnel
• Dry every component completely before assembly

Never assemble the machine while components are still wet.

Formula powder absorbs moisture very easily. If the powder container is damp:

• Powder may stick together
• Formula may clog the dispenser
• Concentration may become inaccurate
• Powder may not dispense correctly

Always allow the container to dry completely before refilling.

No. Do not place the removable components in a dishwasher unless specifically instructed by Mumelle. High temperatures may damage or deform certain components.

No. Do not clean the removable parts using steam sterilisers or chemical sterilising solutions. Use warm water and mild washing-up liquid only.

If you notice scale build-up in the water tank or internal components, use a diluted white vinegar solution (1 part vinegar, 2 parts water). Run a cleaning cycle and rinse thoroughly with clean water before preparing the next bottle. Refer to your user manual for the full descaling process.

If your Formula Maker does not respond:

• Check that the machine is plugged into a working power outlet
• Ensure the power switch is turned on
• Confirm all removable components are correctly installed
• Make sure there is enough water in the water tank
• Ensure there is sufficient formula in the powder container

If the problem persists, contact Mumelle Customer Support.

Your Mumelle Formula Maker uses audible alerts when something needs attention. Common reasons include:

• The powder container is not fitted correctly
• The funnel is not installed properly
• The water tank is empty or incorrectly positioned
• The bottle is missing or not correctly positioned (FM002S)

Check the display indicators to identify the affected component.

Possible causes include:

• The powder container is empty
• The concentration setting is incorrect
• The powder container has not been assembled correctly
• Formula powder has become damp
• The dispensing opening requires cleaning

Remove and inspect the powder container before trying again.

Check the following:

• The water tank contains enough water
• The tank is correctly installed
• The water is below 40°C before filling
• The machine has completed heating

If the issue continues, contact Mumelle Customer Support.

The selected bottle size refers to the amount of water dispensed. Because formula powder adds volume, the prepared bottle will always be slightly larger than the selected water volume. This is completely normal.

Small bubbles or foam are a normal result of mixing formula and water. Allow the bottle to stand for a short time before feeding so the bubbles can settle.

A small amount of powder residue is completely normal. Different infant formulas have different textures and densities. Regular cleaning of the funnel will minimise residue.

Bottle markings can vary slightly between manufacturers. For the most accurate measurement, use a digital kitchen scale when checking water or prepared formula volumes.

Try the following:

• Ensure your phone’s Bluetooth and Wi-Fi are turned on
• Make sure you are using a supported phone (Android 8.0+ or iOS 12+)
• Restart the Formula Milk Maker App
• Restart the FM002S
• Move your phone closer to the machine

If the issue persists, contact Mumelle Customer Support.

Yes. Both the Mumelle Instant Formula Maker FM001 and Mumelle SmartPro WiFi Formula Maker FM002S are designed with multiple built-in safety features including:

• Temperature monitoring
• Water level monitoring
• Component installation detection
• Heating protection
• Automatic error detection
• Intelligent safety sensors

The machines will notify you if a component has not been installed correctly before preparing a bottle.

Yes. When the correct concentration setting is selected, the Formula Maker automatically measures the appropriate amount of water and formula powder. Always ensure the correct concentration setting is selected, the machine is clean, and components are assembled correctly.

Yes. Even though the Formula Maker heats water to your selected temperature, always test a few drops on the inside of your wrist to ensure the milk is at a comfortable feeding temperature before giving it to your baby.

No. The Formula Maker should always be operated by a responsible adult. Keep the appliance and power cord out of the reach of children.

No. Do not attempt to disassemble or repair the appliance. Repairs should only be carried out by authorised Mumelle service personnel or an approved repair centre.

No. Do not use the Formula Maker if:

• The appliance has been dropped
• The housing is cracked
• The power cord is damaged
• The powder nozzle has been bent or damaged
• Any removable component is broken

Replace damaged parts before using the appliance again.

Both the Mumelle Instant Formula Maker FM001 and Mumelle SmartPro WiFi Formula Maker FM002S come with a 12-month manufacturer warranty.

Mumelle provides local South African customer support. You can reach the team via:

• Email: info@mumelle.co.za
• WhatsApp: 063 892 5080
• Website: mumelle.co.za/contact-us