At Mumelle, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, the following policy applies.
Returns
Products may be returned within 7 calendar days of the purchase or delivery date, provided that they:
- Are unused and unopened.
- Are in their original, sealed packaging.
- Include all accessories, manuals and original packaging.
- Are accompanied by valid proof of purchase.
For hygiene and safety reasons, products that have been opened, assembled, used or are not in their original condition cannot be returned unless they are being assessed under the Warranty Policy.
Refunds
Where a return qualifies under this policy, customers may request a refund.
Once the returned product has been inspected and approved, the refund will be processed within 3 business days using the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to reflect.
Refund requests must be submitted within 7 calendar days of the purchase or delivery date. No refunds will be approved after the 7-day return period has expired.
Shipping or delivery charges are non-refundable unless the return is due to an error by Mumelle or a confirmed manufacturing defect.
Products returned under a warranty claim are not eligible for a refund. Where a valid warranty claim is approved, Mumelle will repair or replace the product in accordance with the Warranty Policy.
Exchanges
Eligible products meeting the return conditions above may also be exchanged within 7 calendar days of purchase.
Exchanges are subject to product availability. Where the replacement product differs in price, the customer will be required to pay the difference or will receive the balance, as applicable.
Products That Cannot Be Returned
The following products are not eligible for returns, refunds or exchanges unless covered under the Warranty Policy:
- Products that have been opened or used.
- Products returned without original packaging or missing components.
- Products damaged due to misuse, negligence or accidental damage.
- Products returned after the 7-day return period.
All returned products are subject to inspection before any refund, exchange or warranty claim is approved.
Need to Start a Return?
Contact our customer support team on WhatsApp at +27 63 892 5080 with your order number and proof of purchase, and we will guide you through the next steps.
If your product develops a fault after use, please refer to our Warranty Policy.
